Last updated: March 2026

The Stansted Accountant Ltd is committed to providing a high-quality professional service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address the issue and improve our services.

1. How to Make a Complaint

If you have a complaint, please contact us with details of the issue. You can do this via:

• Email: elliot@thestanstedaccountant.co.uk

• Phone: 07473090938

• Contact form on this website

Providing as much information as possible will help us investigate and respond efficiently.

2. Our Complaints Process

Once we receive your complaint, we will:

1. Acknowledge your complaint promptly.

2. Investigate the matter carefully and gather relevant information.

3. Respond to you as quickly as possible with our findings and any proposed resolution.

3. If You Are Not Satisfied

If you are not satisfied with our response, you may refer the matter to our professional body, the Association of Chartered Certified Accountants (ACCA), for further review. You can contact ACCA at:

ACCA UK
The Adelphi
1-11 John Adam Street
London, WC2N 6AU
Website: https://www.accaglobal.com

4. Continuous Improvement

We treat complaints seriously and use them as an opportunity to improve our services and procedures.

5. Contact Details

The Stansted Accountant Ltd
Company Number: 17046197

Registered Office:
10 Basil Way
Saffron Walden
Essex
United Kingdom